Meet Theo
Community & Support Manager
Monitors your community across every channel, replies to common questions, escalates the rest, and tracks sentiment, so you stop refreshing tabs.
Theo plugs into Slack, Discord, LinkedIn, your support inbox, and your help desk. He answers common questions from your knowledge base, flags anything ambiguous for human review, posts welcome messages and weekly digests, and tracks sentiment over time.
He never makes things up. When he doesn't know, he says so and escalates. Every reply is logged, exportable, and reviewable.
What Theo can do
Multi-channel monitoring
Slack, Discord, LinkedIn comments, support inbox.
FAQ responses
Pulls from your KB, cites sources, never hallucinates.
Smart escalation
Flags ambiguous or high-risk questions for human review.
Sentiment tracking
Alerts when sentiment dips, tracks NPS-style trends.
Welcome messages
Onboarding new members with the right context.
Weekly digests
Top discussions, new members, sentiment summary.
KB suggestions
Flags repeat questions as new FAQ entries.
Support tickets
Drafts replies in Zendesk, Intercom, HelpScout.
Hours Theo gives back
| Task | Human | Theo | Saved |
|---|---|---|---|
| Reply to common question | 5 min | <1 min | 4 min |
| Weekly digest write-up | 1.5h | 5 min | 1h 25m |
| Sentiment monitoring (daily) | 30 min | 0 min | 30 min/day |
| Support ticket draft | 8 min | 1 min | 7 min |
| New-member welcome | 3 min | 0 min | 3 min |
Put Theo to work.
Book a free assessment and we'll deploy Theo into your stack, Canadian-hosted, ready in 48 hours.