Return Policy 2018-03-19T15:46:03-04:00

Audcomp Return Policy

You may return products that are purchased from Audcomp for a credit or refund of the purchase price paid, less shipping, handling, applicable restocking fees, and price difference should there be a price drop. All returns must be processed within the applicable return policy period and must meet our return guidelines below.  If you fail to return a product within the return policy period, then the product is considered accepted and not returnable.

All customers must report returns to Audcomp within seven (7) days of receipt of products.  Please contact your dedicated Audcomp account representative to obtain a Return Merchandise Authorization (RMA) before returning your product.  This will expedite the return and ensure proper action or credit upon processing.  Audcomp will not accept products without prior authorization.  When requesting for an authorization, please provide your company name, invoice number, serial number, and reason for return and whether the packaging has been opened.

Manufacturer Policies: Some manufacturers do not allow product returns. The following manufacturers (not all inclusive) do not allow product returns: Cisco, Hewlett Packard, IBM, Dell, APC, Lenovo, Toshiba, Kingston & Sony.  Please note Audcomp can only grant Return Merchandise Authorization to our customers when the manufacturer authorizes the return.  All returns must be shipped in their original packaging, and must contain all blank warranty cards, accessories and documentation provided by the manufacturer.

Damaged Products: Audcomp asks that our customers refuse all damaged products upon original delivery.  If damaged products are accepted, any damage must be noted on the carrier delivery record. Save the product along with its original packaging. Contact your dedicated Audcomp account representative immediately to arrange for a carrier inspection and a pickup of the damaged products.  Receipt of this information is necessary for Audcomp to file a damage claim with the freight carrier.

Order Discrepancies: Contact your dedicated Audcomp account representative immediately after receipt of shipment for all order discrepancies.

Dead on Arrival (DOA): Report DOAs to your dedicated Audcomp account representative immediately after receipt of the shipment. Some manufacturers require DOAs to be handled directly between the manufacturer and the end user.  In these cases Audcomp will provide the proper contact information to our customers to proceed.  All DOA returns must be shipped in their original packaging, and must contain all blank warranty cards, accessories and documentation provided by the manufacturer.  Incomplete DOA returns will not be accepted.  A 20% re-stocking fee will be applied for products that are found non-defective.

Hardware Returns: All hardware returns are accepted only if permitted by the manufacturer’s return policy within seven (7) days of receipt.  Credit or refund will be issued upon receipt of the product at Audcomp, less shipping, handling, applicable restocking fees, and price difference should there be a price drop.  All returns must be shipped in their original packaging, and must contain all blank warranty cards, accessories and documentation provided by the manufacturer.

Software Returns: All software (physical or electronic) returns are accepted only if permitted by the manufacturers’ return policy within seven (7) days of receipt.  There are no returns accepted for any software that has been physically opened or electronically registered/downloaded.

Non-Returnable Products: Please note the following products cannot be returned:

  • Discontinued items
  • Special order items
  • Items for which manufacturers will not accept returns
  • Custom configurations of systems
  • Open units, units which require re-boxing
  • Units in an unsuitable resale condition
  • Closeout, remanufactured and refurbished products