IT Service Manager -0001-11-30T00:00:00-04:00

Hamilton, ON

Job Summary

Audcomp is the region’s largest and oldest IT solutions provider. We are a leading IT provider in Managed Services, Cloud Services, Professional Services, Network Services, Consulting, Preventive Maintenance, IT Products & Solutions, and more. Audcomp’s clients include Universities, Municipalities, Medical, Industrial, Commercial, Public Sector, and many others. Audcomp provides IT solutions to customers in Ontario and across Canada. Established in 1986, Audcomp has continued to diversify what we offer to ensure that we stay relevant in today’s ever changing IT industry so that our customers are always provided the right IT solutions.

The Service Manager will be the lead of our Service Team. Design, create and maintain Audcomp’s reliable IT services and improve our existing IT service infrastructure. Provide proper and reliable IT service to Audcomp’s external customers and focus on determining and meeting customer’s needs. Planning new services, updating existing services in line with the best practices of project management, including cost and schedule estimation and risk analysis. Maintain a high-level standard when dealing with IT service, foreseeing and troubleshooting any issues that may arise both internally and with clients.

Responsibilities and Duties

  • Act as a primary client liaison for service clients and Audcomp sales department
  • Regulate daily work flow for all service personnel
  • Plan new services, update existing services & manage projects
  • Foresee, troubleshoot & resolve any issues that may arise
  • CRM administration
  • Contracts and Service Level Agreements
  • Technical work related duties & authorizations
  • Financial analysis

Qualifications and Skills

You will have excellent knowledge of IT systems and tools, and always keep up to date with new developments in the IT industry. Proven success in managing a service team, execute industry-specific tasks and be aware of the possibilities and constraints of the industry at large. Customer focus, through effective communication, planning, monitoring and implementing new solutions. Project management and information acquisition skills. Able to analyze and assess problem situations as they arise in order to plan, design and implement suitable solutions. Be a team motivator all while maintaining customer focus.


What we offer:

  • Competitive salary and company benefits
  • Great culture, positive team environment
  • Training and professional development opportunities
  • Easy to succeed

Salary: $TBD based on expertise and experience

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