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Technical Services
Audcomp Computer Systems provides mission-critical information technology support services to
leading companies, educational institutions and government agencies across North America.
With a national footprint of service locations, and centralized support capabilities,
Audcomp Computer Systems provides the services and expertise to satisfy a wide spectrum of
technology support needs.
Audcomp Computer Systems is the only decision you need to make when it comes to complete technology support.
Our services offerings include:
Consulting
Audcomp Computer Systems is focused on helping clients use information and information technology to create competitive advantage and optimize business performance. We provide valuable consultation to our customers via an independent, objective, and implementation-oriented approach. When we serve our clients, we combine our knowledge and experience while keeping in mind their strengths, strategies, and visions.
We provide assistance on challenging and important issues such as:
- Building competitive advantage through IT
- Forging an enduring business and IT partnership
- Making strategic outsourcing decisions
- Reducing IT cost and needless complexity
- Capturing synergies dependent on IT in postmerger integration
- Benchmarking IT performance for the business
Let Audcomp Computer Systems assist you in optimizing your IT investment.
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Remote Access
The 8-hour day spent entirely in the office is a dying breed for most of today’s busy employees. More now than ever, we are required to remain connected while out of the office. Our clients expect access to our products and services regardless of where they are located. Audcomp Computer Systems has the ability to assist you in providing safe, secure and reliable access to your mobile employees and customers. Contact your sales representative for further details.
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Hardware Service
Audcomp''s skilled technicians provide break and fix services on servers, PC''s, printers, and other miscellaneous hardware. In addition, Audcomp Computer Systems is also a CompTIA A+ Authorized Service Center. This means our technicians carry the latest certifications from many of the leading hardware manufacturers. Our goal is to minimize your system downtime by providing quick and professional service. Our service department is responsive, and committed to customer satisfaction. Whether it is warranty or out-of-warranty repair services you require, we can help!
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Managed Services
It''s no secret that IT departments are understaffed and overworked and that their staff members are often performing more than one job function. Additionally, CIOs and IT directors are constantly challenged with finding, training and retaining IT personnel in today''s scarce and mobile workplace. As a result, certain proactive functions often suffer. Most technology professionals, especially in small to medium-sized companies, operate in "reaction mode" and are not able to dedicate time and resources to keeping their computing infrastructure secure and up to date.
Using managed services from Audcomp Computer Systems we can proactively monitor your servers and other critical network devices. We are able take corrective action before a small problem becomes a big one! In fact, with this service, we may be able to fix problems before you know you have one!
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Disaster Recovery
Disaster recovery planning is not a two-month project, neither is it a project that once completed, you can forget about. An effective recovery plan is a live recovery plan and it must be current and tested regularly. Count on Audcomp Computer Systems to assist you in planning of all phases of your Disaster Recovery plan! We will work with you closely to ensure a safe operation of your business.
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Enterprise Security
Keeping pace with increasingly complex network security threats and safeguarding critical information takes more than integrating the latest security hardware and software. Our unique combination of people, process, intelligence, and technologies makes our customers more secure by proactively managing risk, monitoring compliance and identifying and mitigating evolving security threats. We provide the following solutions to help you protect your business:
- Firewall
- VPN
- Intrusion Detection
- Intrusion Prevention
- Security Monitoring
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Storage Management
Data represents the single most important asset in any organization. Protecting it can be a challenge. Data continues to grow at exponential rates and the time to back it up is shrinking to nothing. We deliver innovative solutions as follows to address this problem for our customers:
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Maintenance Programs
Many organizations recognize the importance of Information Technology to their success, but cannot justify or manage the expense of employing the necessary team of full-time IT professionals to appropriately address their needs. Other organizations have internal IT resources but find that they are strained by ever-increasing organization needs. There are organizations with substantial IT teams, but they would prefer to outsource for specific IT functions. Regardless of your situation, Audcomp will assist you in ensuring that your technology and ongoing operations are successful. We provide IT services, comprehensive or specialized, depending upon your specific needs.
Our customize service programs benefits include:
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Warranty Enhancement
Extend Your Warranty and Protect Your Investment
The Audcomp Warranty Enhancement Program safeguards your IT hardware investment for up to an additional two years, providing the fiscal management, reliability, and convenience benefits of your original warranty:
- A proactive warranty extension allows you to budget for hardware repairs
- You can continue to rely on Audcomp to help you resolve hardware issues.
- You know exactly who to call if you experience problems with your hardware.
Ask your sales representative for further details.
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IT Lifecycle Management
Studies by Gartner, Inc. show that nearly 80 percent of total IT costs occur after the product purchase. These costs include desktop and mobile systems maintenance, repair, support, and upgrades. Because there is a large potential for cost overruns in these areas, it is vital to identify, manage, and control factors that impact your TCO.
By targeting areas where you could fall short of industry best practices and implementing appropriate solutions, your business can benefit through:
- Revealed costs that enable accurate measurement
- Improved decision-making and cost-justification
- Sharpened forecasting and enhanced change control
- Improved IT cost management, budget controls, and performance
- Enhanced productivity
- Higher levels of user satisfaction
- Standard, consistent, measurable data
- Mitigated risks
- Greater business value from your IT
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Printer Maintenance Service
Our printer maintenance service agreements can be written to your specifications. As you design this nationwide printer service agreement, we can include toner, consumables, hardware, labour, and maintenance kits. Our printer maintenance contract can be as inclusive as you desire. We can meet the most demanding of your contract printer service requirements. We can and will exceed your printer repair needs either within a nationwide printer maintenance agreement or on a time and material basis.
Our team of field service technicians are certified to provide contract printer service on: Hewlett-Packard, Lexmark and Xerox laser printers and dot matrix printers. Your annual service program extends printer life and helps prevent breakdowns.
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